Bike Courier

Position Summary

The Bike Courier is responsible for handling the collection and dispatch of documents according to pre-defined rules and regulations in a timely and accurate manner.

Responsibility Description

Customer Support and Service

• Follows appropriate service etiquette (greeting and welcome, tone of voice) to support and provide service to customers
• Provides assistance to customers in ensuring that all air waybill information is duly filled with as per requirements
• Manages difficult customer situations, responding promptly to the needs of the customers; identifies and escalates issues as and when required
• Provides required guidance and information to customers using the available resources.

Consignment Handling

• Ensure timely collections and Pick Ups at the specific Client location
• Obtain signatures and payments or arrange for recipient to make payments
• Coordinate with dispatch for delivery
• Detect and report missing, incorrect paperwork, undeliverable consignment
• Coordinate with Operations for timely pick- up and delivery of shipments
• Track Collections against pick ups
• Ensure all deliveries are as per the delivery schedules
• Ensure all assignments are taken care of in a prompt and safe manner
• Obtain signatures and payments, or arrange for recipients to make
• Escalates all issues unresolved or difficult to handle to the Supervisor

Company Vehicle Maintenance

• Drive with RTA regulations and follow established traffic and transportation procedures to avoid Fines and damage to the bike
• Ensure that daily/ weekly checks of all vehicles of Zajel are performed correctly and to report any mechanical problems encountered with vehicles
• Coordinate all repairs of the vehicle to designated workshop and ensure the vehicle is back in good condition
• Ensure all renewals pertaining to the Vehicle like insurance, registration, fuel card etc are completed in a timely mannerUpdates his/her own attendance records in a timely and accurate manner.

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Handling Escalations

• Responsible for escalating issues and ensuring that issue gets resolved at their level.

Maintains Customer Information Confidentiality

•  Ensures customer information security by adhering to strict guidelines for collecting, processing, and recording information collected from the customer in the course of routine operations

Self-Development

• Strives to achieve the highest levels of proficiency in all the competencies and skills required to perform the role.
• Identifies the training and development requirements for self and agrees with the manager to ensure that the required training courses are arranged and attended.
• Sets the performance goals in the beginning of the year after discussion   with the manager and ensures that the goals are achieved during the course of the year.

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MIS and Reports 

• Prepare timely and accurate MIS statements and reports as required.

Policies, Systems, and Procedures 

• Provides feedback regularly on the effectiveness and soundness of policies and procedures.
• Ensures that policies and processes fulfil all procedural/legislative requirements while delivering a quality, cost-effective service.
• Understand and embrace the corporate information security framework and perform duties according to the policy, procedures, standards, and guidelines.

Quality Management and Continuous Improvement

• Ensures compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
• Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement. 

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Academic/ Vocational Qualifications

• High School Graduate / Diploma or equivalent required 

Work Experience

• Minimum 1 year of experience